WHEN CREATING YOUR MYBRISTOL ACCOUNT, PLEASE USE EITHER MOZILLA FIREFOX OR GOOGLE CHROME. DO NOT USE SAFARI OR MICROSOFT EDGE.  We have moved to a new system, this requires all users to click the "Setup My Account" option and recreate your password and security details.  1. You will need your Student ID number also known as your 900 number. The student ID number is provided in your acceptance letter to the school in your personal email address that you used to apply.  If you are unable to retrieve the number, give Enrollment a call at 774.357.2590 or email at enrollmentsrv@bristolcc.edu     2. You will be asked for the last four digits of your social security number. If after typing in the last four digits it does not work, please then try using the last four digits of your Bristol 900 number instead.     3. You will now be asked to create a new password. Please make sure you adhere to the policies or it will reject your password.  Password Requirements: Minimum of 15 characters Cannot contain your username, first name, or last name Cannot reuse a past password Recommend creating a pass phrases The password must contains characters from 3 of the following categories (we recommend using ALL categories): Uppercase letters  Lowercase letters  Base 10 digits (0 through 9) Non-alphanumeric characters (special characters): (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)  Password will be valid for 120 days You can also try a random password generator, link provided below https://bitwarden.com/password-generator/ 4. You will sign in and be prompted to enter your password in again. This will bring you to the Account Recovery Page.  You need to setup at least 2 Recovery options, but all 3 are best.           5. Now you must enter in an email not associated to Bristol Community College. This will be used to verify your identity. * If you are using a Gmail account please look in your SPAM folder for the verification ink *     6. Now you will enter a the mobile number. This will be used to verify your identity.      7. Setup the Authenticator App To set up the Authenticator please download either Microsoft or Google Authentication apps to your mobile device and follow the Get Started instructions. Click "Get Started" then click next to pull up the QR code. On your phone in the Authenticator app, it should prompt you to choose to scan a QR code or to manually input a code. Choose the QR code option. Position your camera to the QR code on the screen. Once you scan it, the app will take you to a page with your username and a rotating set of numbers. On your computer, click next and it will prompt you to input a six-digit code. This comes from your app. Choose a code that has an ample amount of time for you to put it in the verification section.  iPhone (Links) Android  (Links) Microsoft Authenticator  Microsoft Authenticator    Google Authenticator       Google Authenticator         If you have filled out the information correctly you will see a green line above each category, If it does not let you proceed to "My Apps" on the right hand corner please ensure that all recovery options have been filled out completely. (See image below)     Tips and Tricks for Account Setup If you have any other questions please give us a call at 774.357.3333

Our password policy has been updated. Please make sure that the length of the password is a minimum of 15 characters long. We have also added some tips along with the new password requirements below:    Password Requirements: Minimum of 15 characters Cannot contain your username, first name, or last name Cannot reuse a previous password Recommend creating a pass phrases The password must contains characters from 3 of the following categories (we recommend using ALL categories): Uppercase letters  Lowercase letters  Base 10 digits (0 through 9) Non-alphanumeric characters (special characters): (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)        Password will be valid for 120 days You can also try a random password generator, link provided below https://bitwarden.com/password-generator/  

Please go to https://my.bristolcc.edu/ Click on Forgot Password Enter your myBristol username and click Submit (do not put @bristolcc.edu at the end) Pick a verification method (email or text message) Enter the verification code Create your new password and click Submit Password Requirements: Minimum of 15 characters Cannot contain your username, first name, or last name Cannot reuse a past password Recommend creating a pass phrases The password must contains characters from 3 of the following categories (we recommend using ALL categories): Uppercase letters  Lowercase letters  Base 10 digits (0 through 9) Non-alphanumeric characters (special characters): (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)  Password will be valid for 120 days Hovering over the "i" will also give you the password requirements as well.

If you would like to update your phone or email address that are set up with your myBristol multifactor, please follow the steps below. Note: You need to be able to sign in myBristol to complete this, if you can not please call the Bristol Tech Team at 774.357.3333. 1. Once signed into myBristol, on the main tab click on Password Manager    2. When prompted enter your myBristol password   3. You will be brought to the Account Recovery Settings Page. Here you can update/changer your security questions, phone number and or email. Please select the tab you would like to make changes to. Once you make your changes make sure to click on Submit to save your changes   4. When satisfied with your changes click on Go to My Apps at the bottom of this page to exit or close the tab. 

If you are being brought to the Account Recovery page please read below: All Green Bars Please re-verify either your email or phone recovery options (you can use the same information that you had before) Click on Email Recovery and click on update Enter your email address (it can be the same one you had before) and click validate then submit *you may get a error saying email already in use, but you can proceed * this is fine A code will be sent to you email account from bcchelpdesk@bristolcc.edu with a verification code, enter is here and click submit *Make sure to check your Spam and Junk Folder* Once you have a green check there again click Go to My Apps and the system will sign you out and you will be able to sign back into myBristol. Orange/red  and green bars If you have a mix of orange/red  and green bars. Please bring your attention to the orange/red and fill them out.  In the example below, this user need to finish setting up the Authenticator  If you need to set up the Authenticator please use the link below to download the free app to your phone (pick either Google or Microsoft Authenticator) iPhone (Links) Android  (Links) Microsoft Authenticator   Microsoft Authenticator     Google Authenticator        Google Authenticator

If you're not getting the text verification for MFA to your mobile phone or "short codes", you will need to contact your phone provider. It is possible that your provider might be blocking the number. Some lines may block certain short codes and the user will need to work this out with their cell phone provider.  T-Mobile user need to contact T-Mobile using the number below: Below are a list of providers and their contact information: T-Mobile 1-800-937-8997 Verizon  800-922-0204 AT&T 800-331-0500 Metro by T-mobile 888-863-8768 Boost mobile  888-502-6678 Below is a list of Cellular Providers that use T - Mobile Network. T-Mobile carriers list Boost Mobile Boom! Mobile Consumer Cellular FreeUP Mobile Metro by T-Mobile Mint Mobile Red Pocket Straight Talk Tello TextNow Tracfone Ultra Mobile Unreal Mobile US Mobile Wing Good2Go Mobile Hello Mobile GoSmart Mobile Reach Mobile Lycamobile Walmart Family Mobile Sprint

We've observed that users encounter this issue, particularly those who save their passwords in their web browsers. You need to remove any saved password for myBristol in your browser settings. You need to do more than erase the bad password from the screen. You need to follow the steps below to properly resolve this.  This help page will help you learn how to clear saved passwords from different types of web browsers so that they no longer autofill. Please ensure that you are following the instructions completely and are looking at the correct web browser that pertains to you. These instructions will fix the issue. Clear Saved Passwords in Google Chrome 1. Open the Google Chrome Browser 2. Click the ellipsis (three-dot) icon in the top-right corner of the screen      3. Click on Google Password Manager     4. Enter your myBristol username in the search bar     5. A list of saved passwords will populate. Look for anything that says quicklaunch and click on the arrow to display it     *You may have more than one entry listed for quicklaunch, please do the following to each of them     6. You may be prompted to enter your computer password, please do so that we can edit this saved password 7. Click the Delete button to remove the saved password.    * If you had more than 1 entry for quicklaunch please repeat steps  5 - 7     8. Once all quicklaunch entries have been removed you are done.  Clear Saved Passwords in Mozilla Firefox 1. Open the Mozilla Firefox browser. 2. Click on the three-bar icon in the top-right corner of the screen     3. Click on Passwords      4. In the search bar enter quicklaunch     5. A list of saved passwords will populate. Look for anything that says quicklaunch and displays your myBristol username.     * You may have a few entries, please remove all  quicklaunch entries 6.  Click Remove     7. You will get a prompt asking if you are sure, click Remove     8. Once all the saved passwords are removed for quicklaunch you are done. If you are still having issues after following the instructions you can visit us on campus at A204 and we can investigate this further for you. 

Account passwords expire every 120 days. You will get a notification 10 days before your password is set to expire. It is recommend that you reset your password before it expires. This article will explain how to change your password when you are getting the password expiry notification in myBristol.  If you have forgotten your password and are unable to sign in please follow the steps in How to Reset My myBristol Password article to reset your password. 1. Click on the Change Password button in myBristol     2. Enter your current myBristol password, and click on Sign in     3. Enter your current password on line 1     Enter your new password on line 2 and 3     Click Update    * Do not use a similar password to the previous one. You can find the password policy below *      Password Requirements: Minimum of 15 characters Cannot contain your username, first name, or last name Cannot reuse a past password The password contains characters from all of the following categories: Uppercase letters  Lowercase letters  Base 10 digits (0 through 9) Non-alphanumeric characters (special characters): (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)  Password will be valid for 120 days 4. You will get a green bar stating your password has been changed successfully.     5. At the bottom right click on Go to My Apps  to bring you back to the myBristol page.      If you are having trouble creating a unique password, try using a password generator like bitwarden Password Generator.   Select Type Passphrase, Capitalize, Include Number and pick a word separator and pick a minimum of 3 words    

Using a VPN (Virtual Private Network) to access school resources such as MyBristol, Office 365, Canvas, and other college platforms can create a range of problems and is generally discouraged. Here’s why students should avoid using VPNs for accessing these services: 1. Security Concerns VPNs are often used to mask a user’s location and secure internet traffic. However, using unapproved or personal VPN services can expose your device to potential security risks. These services might not be properly encrypted or could be vulnerable to data breaches, leading to compromised personal information, login credentials, and other sensitive data. By accessing school resources through official channels, students can ensure their information is protected. 2. Access Restrictions Many educational platforms, such as MyBristol, Canvas, and Office 365, are designed with specific security and geographical controls in place. When a VPN is used, it may confuse these systems, making it appear as though the user is logging in from an unfamiliar or unauthorized location. This can result in access being denied, account locks, or the triggering of security protocols that could interrupt your ability to complete assignments or access essential resources. 3. Violation of Acceptable Use Policies Schools and universities typically have Acceptable Use Policies (AUP) that govern how their resources should be accessed. Using VPNs to bypass these rules may be in violation of those policies, potentially leading to disciplinary action. The IT department of your institution likely monitors traffic and login patterns to maintain a secure and fair environment for all users, and circumventing this through a VPN can raise concerns about misuse or unauthorized access 4. Technical Issues VPNs can cause technical difficulties when trying to access school systems. For example, VPNs may cause slow or unstable connections, making it difficult to use online resources like Canvas, Office 365, or MyBristol effectively. These disruptions can hinder your academic progress, especially when trying to submit assignments, participate in discussions, or access important updates. In conclusion, students should refrain from using VPNs when accessing school resources. Instead, they should utilize the official access methods provided by their institution to ensure their data stays secure, they stay compliant with school policies, and they can avoid technical issues. If there are problems accessing resources, students should contact the Bristol Tech Team at 774.357.3333.