myBristol - I am being prompted to enter my password and MFA twice
We've observed that users encounter this issue, particularly those who save their passwords in their web browsers. You need to remove any saved password for myBristol in your browser settings. You need to do more than erase the bad password from the screen. You need to follow the steps below to properly resolve this.
This help page will help you learn how to clear saved passwords from different types of web browsers so that they no longer autofill.
Please ensure that you are following the instructions completely and are looking at the correct web browser that pertains to you. These instructions will fix the issue.
Clear Saved Passwords in Google Chrome
1. Open the Google Chrome Browser
2. Click the ellipsis (three-dot) icon in the top-right corner of the screen
3. Click on Google Password Manager
4. Enter your myBristol username in the search bar
5. A list of saved passwords will populate. Look for anything that says quicklaunch and click on the arrow to display it
*You may have more than one entry listed for quicklaunch, please do the following to each of them
6. You may be prompted to enter your computer password, please do so that we can edit this saved password
7. Click the Delete button to remove the saved password.
* If you had more than 1 entry for quicklaunch please repeat steps 5 - 7
8. Once all quicklaunch entries have been removed you are done.
Clear Saved Passwords in Mozilla Firefox
1. Open the Mozilla Firefox browser.
2. Click on the three-bar icon in the top-right corner of the screen
3. Click on Passwords
4. In the search bar enter quicklaunch
5. A list of saved passwords will populate. Look for anything that says quicklaunch and displays your myBristol username.
* You may have a few entries, please remove all quicklaunch entries
6. Click Remove
7. You will get a prompt asking if you are sure, click Remove
8. Once all the saved passwords are removed for quicklaunch you are done.
If you are still having issues after following the instructions you can visit us on campus at A204 and we can investigate this further for you.