Bristol Tech Team / CITE - FAQs
myBristol
How do I set up my myBristol account?
myBristol - Set up My Account
Why I am being prompted to enter my password and MFA twice?
This is due to having a bad saved password for myBristol. You need to properly remove the bad password in your browser settings. Click here to learn how to remove saved passwords
I bookmarked/saved the myBristol page and I can't sign in
Do not bookmark the myBristol sign in page. Use this link https://my.bristolcc.edu/. Also Only Chrome or Firefox browsers are supported/recommended DO NOT USE EDGE OR SAFARI
How do I reset my myBristol Password?
myBristol - How to Reset My myBristol Password
How do I recover my username?
If you know your 900 number please just click on Set up My Account and follow the steps here. If you do not know your 900 number Contact Enrollment Center at 774.357.2590
My Phone is not getting the text verification.
myBristol - Not Getting the Phone Verification for MFA
My account is locked, what do I do?
Accounts unlock on their own after 15 minutes, for immediate unlocks call 774.357.3333
My account is disabled, how can I fix this?
Accounts are disabled after 3 semesters with no registration. Please click here to re-apply to the college
What is the password policy?
myBristol - Password Policy Requirements
What is my student 900 number?
How Do I Find My 900 number
"Something went wrong please contact the system administrator"
When creating your account try using the last 4 of your student 900 number instead of the last 4 of your SSN
Error "Have not Saved Recovery Settings"
This means you need to click on Set up your account and follow the steps here - myBristol - Set up My Account
I need to update my MFA options
myBristol - Updating Multifactor
How can I report a technical issue?
How to submit a Help Desk ticket
Bristol Online / Canvas
How do learn to use Canvas as a student?
Complete the Passport to Canvas (Student Training) course found on your Dashboard in Canvas.
My course has disappeared from Canvas
You may have been dropped from your course. Please reach out to Advising or Enrollment Services for more information.
How do I install Zoom?
Installing Zoom & Logging Into Zoom
My next semester courses are not showing in Canvas.
New courses become accessible on the first day of the semester. You can see your upcoming courses in Canvas by clicking Courses and then click the All Courses link from Global Navigation.
I want help with Canvas!
In Canvas click Help in Global Navigation for 24/7 Live Chat support or the Canvas Hot line phone number. Alternatively, you can search Canvas Guides.
Microsoft 365 (Office 365)
When will I have access to my student email?
Once you have registered for a class
How do I access my student email?
Email - How do I Sign In
How long do I have access to my student email?
Student email remains active for as long as you are enrolled in courses. After three semesters of no activity, email accounts will be deleted. Learn More About Microsoft 365 / Email
How do I get Microsoft Office for free? (Word, PowerPoint, Excel and more)
Locate Microsoft Office in myBristol
I'm traveling outside the USA and no longer have access to my email.
For security reasons you will need to submit a ticket with us. Make sure to include the dates that you will be gone and the country you will be visiting