How to Access and Use Bristol Remote
This article explains how to access Bristol Remote, connect your OneDrive, and properly sign out when you are finished. Bristol Remote is a Virtual Desktop Infrastructure (VDI) service that provides students and faculty with remote access to applications and Windows desktop systems.
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Before You Begin
Bristol Remote is compatible with the following devices:
- Chromebooks
- macOS computers
- Windows computers
Before connecting, make sure you have:
- A stable and active internet connection
- An active myBristol account
- Access to your Multi-Factor Authentication (MFA) method
- Google Chrome or Microsoft Edge, or a compatible chrome based browser (Firefox is not working with Bristol Remote at this time)
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Access Bristol Remote
Step 1: Open the Bristol Remote Portal
Open Google Chrome or Mozilla Firefox on your device.
Go to the Bristol Remote portal. (bristolcc.apporto.com)
Step 2: Select University Sign In
Select University Sign In.
NOTE: If the button is too low to click on, you can use the TAB key to highlight it and press ENTER or use CTRL- (minus) to zoom out slightly to see it. Once clicked you can use CTRL+ (plus) to enlarge it back. The Zoom option is also in the menu of your web browser and can be changed there.
If you receive a message that you cannot sign in, 'choose "other sign in options" then choose "Single Sign On"
Step 3: Enter Your Bristol Email Address
Enter your full myBristol email address.
Example: jsmith11@bristolcc.edu
Step 4: Sign In to myBristol
You will be redirected to the myBristol sign-in page.
Enter your myBristol username and password.
Important: When entering your username on the myBristol sign-in page, do not include @bristolcc.edu.
Step 5: Complete Multi-Factor Authentication
Select an available MFA option and complete the verification process.
Step 6: Launch the Virtual Desktop
After signing in, locate My Apps and Desktops and select Launch.
.
Step 7: Wait for Bristol Remote to Start
Bristol Remote will begin connecting to your virtual desktop.
Allow a few moments for the Windows environment to start.
Step 8: Open Your Course Software
After the Windows desktop appears, open the Software folder on the desktop.
The Software folder contains shortcuts to applications that may be required for your course.
Important: Do not add additional shortcuts or make permanent changes to the Bristol Remote desktop. Desktop changes may not be saved after you sign out.
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Connect OneDrive
Connecting OneDrive allows you to access and save files from within Bristol Remote.
Step 1: Open Google Chrome
While signed in to Bristol Remote, open Google Chrome.
After Chrome opens, minimize the browser window.
Step 2: Open Cloud Mounter
Select the Windows Start button and open Cloud Mounter.
Step 3: Select OneDrive
In Cloud Mounter, select OneDrive.
Step 4: Connect OneDrive
Select Connect Now.
Leave Connect at login/startup selected.
Step 5: Enter Your Bristol Email Address
When the Microsoft sign-in window opens, enter your full myBristol email address.
Example: jsmith11@bristolcc.edu
Step 6: Sign In to myBristol
You will be redirected to the myBristol sign-in page.
Enter your myBristol username and password.
Important: Do not include @bristolcc.edu when entering your username on the myBristol sign-in page.
Step 7: Complete Multi-Factor Authentication
Select an available MFA option and complete the verification process.
Step 8: Complete the Connection
After authentication is complete, a confirmation window will appear.
Select OK if prompted, and then close the confirmation window.
Step 9: Access OneDrive
Open File Explorer and select This PC.
Your OneDrive will now appear as an available location. You can open existing files or save new files directly to your OneDrive.
Important: Save important files to OneDrive rather than the Bristol Remote desktop. Files or changes stored only within the virtual desktop may not remain available after you sign out.
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Log Off Bristol Remote
Step 1: Save Your Work
Before signing out, save any files you need to keep to OneDrive.
Step 2: Open the Windows Start Menu
Select the Windows Start button.
Step 3: Sign Out
Select your profile icon, and then select Sign out.
Important: Use Sign out when you are finished instead of simply closing the browser window. This properly ends your Bristol Remote session.
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Troubleshooting
I Cannot Sign In to Bristol Remote
What to do:
- Confirm that your internet connection is working.
- Make sure you are using an active myBristol account.
- Verify that you entered your full Bristol email address on the initial Bristol Remote sign-in page.
- When redirected to myBristol, enter only your username without @bristolcc.edu.
- Make sure you can complete your MFA verification.
My OneDrive Does Not Appear Under This PC
What to do:
- Open Cloud Mounter again and confirm that OneDrive is connected.
- Verify that you completed the Microsoft sign-in and MFA process.
- Close and reopen File Explorer after connecting OneDrive.
I Cannot Find the Software I Need
What to do:
- Open the Software folder on the Bristol Remote desktop.
- Check for the application required by your course.
- If the application is not listed, contact ITS for assistance.
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When to Contact ITS
Contact ITS if:
- You cannot access the Bristol Remote portal.
- Your myBristol credentials work elsewhere but do not allow you to access Bristol Remote.
- You cannot connect your OneDrive after completing the steps above.
- A required course application is missing from the Software folder.
- You receive an error that is not resolved by the troubleshooting steps in this article.
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