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How to fix the VoiceThread Authentication Error in the Canvas App

Modified on: Thu, Oct 17 2024 10:13 AM

If you are receiving the error: "The caller could not be authenticated" when trying to open a VoiceThread in the Canvas mobile app, follow the steps below.


The caller could not be authenticated


  1. Open the settings on your phone.
  2. Navigate to the Safari settings.
  3. Turn off Prevent Cross-Site Tracking.


The video below demonstrates these steps.



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