Phone - Avaya Troubleshooting

Here are some FAQs that someone might run into while using Avaya one-X Communicator on their laptop

My office phone speaker goes off when I make a call on my laptop / When I make a call, I can't hear anyone and they can't hear me

When using Avaya on your laptop make sure that under Place and receive calls using is set to This Computer. If you have it set to Desk Phone all your calls will actually go through your desk phone that is signed in. If you are not sure what your setting is set to on Avaya please follow these steps

1. Click on Settings

2. Click on Log Out

3. Check that Place and receive calls using is set to This Computer

4. Log back in and you should now be able to mae calls from the computer.