Email - Shared Mailboxes
Shared mailboxes are very useful as a department email. They allow multiple people to monitor and respond to a particular email address such as department@bristolcc.edu.. There are two ways to access a shared mailbox in Outlook Web as shown below.
Open the shared mailbox in a separate browser window (best to manage/respond to messages)
Use this method if you want to view and manage the email for the shared mailbox in its own browser window. This method also lets you receive notifications of new items in the Inbox of the shared mailbox. Also, replies will be from the shared mailbox and end up in the sent items of the shared mailbox.
1. Sign in to your account in Outlook on the web via accessBCC.
2. On the Outlook on the web navigation bar, click your name. A list appears.
3. Click Open another mailbox.
4. Type the email address of the other mailbox that you want to open, and then click Open.
5. Another Outlook on the web session opens in a separate window, allowing access to the other mailbox.
Add the shared mailbox so it displays under your primary mailbox (monitor messages)
If you want to monitor the email from your primary mailbox and the shared mailbox at the same time, use this method. After you complete this task, the shared mailbox and its folders are displayed in the left navigation pane each time you open Outlook on the web. Replies will be from you and end up in your sent items.
1.Sign in to your account in Outlook on the web via accessBCC.
2. For Exchange Online mailboxes, right-click Folders in the left navigation pane, and then choose Add shared folder.
3. In the Add shared folder dialog box, type the name or email address of someone who has shared a mailbox with you, and then click Add. Or, type the name of the shared mailbox you are a member of username@bristolcc.edu
4. The shared mailbox displays in your Folder list in Outlook on the web. You can expand or collapse the shared mailbox folders as you can with your primary mailbox. You also can remove the shared mailbox from your Folder list. To remove it, right-click the shared mailbox, and then click Remove shared folder.
