Phone - How To: Use Avaya one-X Communicator
Before you can use Avaya Phone Services, you need to make sure that you are already connected to the BristolCC VPN. Avaya will not work if you’re not connected to the VPN
1. Click on the Avaya One-X Communicator on your Desktop
2. Sign into your extension. The password is either 1234 or your extension number. Remember this is not the passcode to your voicemail.
Once singed in you can make calls by entering the phone number or extension that you are calling in the box.
You can press enter or the phone button to call the number in the box
When you call folks, the number will come up as 508.678.2811 (Bristol Main Number).
To hang up on a call just click on the red phone button
You can easily put calls on hold by clicking on the telephone button with the line under it.
To take someone off hold, just click the only button available
If you need to transfer a call to a different number, please click on the phone with the arrow above it
A box will appear, put the extension you want to transfer the call to and click OK
How to Look Up an Extension
You can look up a colleague’s phone extension by typing their name in the search bar and pressing enter or clicking on the magnifying glass
The users name will pop up and you will be able to click on the phone button to call them.
To go back to the regular screen, just click on this button
How to Access the phone keypad
Sometimes you might need access to the phone keyboard to hit things such as # or if you’re in a phone menu and you need to select a number.
Click on the Show Dialpad button
After you click that button, the dial pad will be visible / useable.
If you would like to close the dial pad just hit the same button.
There are two ways to check voicemail. You can use the website, or you can call the voicemail box.
Mailbox number is your extension number
Security Code is your voicemail passcode
Avaya one-X Communicator: Make sure to show the dial pad and then click on voicemail and follow the prompts
