My Course is Missing from Online Learning
Is a course from your My Courses list missing? This may occur for a couple of reasons.This tutorial aims to cover common reasons and provides ways to locate assistance.
The semester has not started, why are my courses missing?
Online Learning courses appear after the first day of the semester. You can check the date range your courses fall under by going to Class Schedule from accessBCC. As long as your courses are listed here they will appear the first day.
The semester has started, and my courses are still missing!
A course may disappear from Online Learning if you have been dropped. There are different reasons you may be dropped from a course, email the Enrollment Center and ask why you have been dropped and how you may resolve the issue.
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It may take up to 24 hours for your course to reappear after resolving any drop issues with the Enrollment Center.
- Attendance and participation play a key role in maintaining enrollment, learn more on this by reading Student Course Attendance and Participation.
Dropped from a course? Follow up with your assigned advisor.
An advisor can help plan your pathway to college success no matter current events. Locate your assigned advisor in accessBCC's DegreeWorks by watching How To Find Your Assigned Advisor. If you do not see an assigned advisor listed, contact Advising at AdvisingCenter@BristolCC.edu.
I verified enrollment and my course is still missing!
Your course may have been unchecked while organizing your My Courses area. Let's check!
Step 1:
Navigate to the Online Learning homepage and locate your My Courses list on the left-hand side of the screen.
Step 2:
Hover your mouse or click in the right corner of the My Courses header. Clicking the ⚙️ icon that appears.
Step 3:
The page will reload. On this page you will see all of your enrolled courses listed. Make sure all courses have blue check mark in the Course Name column. We recommend clicking Select All to make sure.
Step 4:
Click Submit to save your changes and see if your course has appeared.
I would like help finding my missing course!
No worries! Please click: Submit a Ticket.